Tuesday, June 22, 2004

Grrrrr....

Okay. I admit it. I am hopelessly addicted to gadgets of all kinds.
I decided I needed a new cell phone. The one I had was the freebie that they give away when you sign a two year agreement and was becoming ancient, an antique actually, a dinosaur at a little over two years old!
And it would not work with my new hands free microphone/earpiece. Well, that was the straw that broke this camels back.
It was time.
So off I go to my neighborhood Cingular store who, by the way, has always treated me well in the past. I finally make the momentous decision and go for the fancy one that takes pictures and does all sorts of neat things I will probably never use or need. And of course it was a special price with another two year agreement. Later I discovered that it was still higher than Best Buy with only a one year agreement. This happens to me all the time whenever I buy something impulsively.
The worst thing however, was when she informed me just as I was about to write the check that there is an upgrade fee of $18.00 which will show up on my next bill. What! I had just renewed a two year agreement a couple of months ago. Now I am getting a new two year agreement. I did not consider this an upgrade. All I wanted to do was buy a new, more expensive phone. The manager explained that it was one half of the activation fee. What activation fee? I have had a continuous contract with Cingular for about six years. I'm already activated!
Of course, there was nothing they could do about this on their end. I would have to complain to the powers that be in 'customer service'. You can be sure they will hear about it.
More on this later....

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